Customer Service

Shipping & Delivery

For Mainland UK, Opting for UPS Standard the cost for shipping is £8.95 +VAT for Next Day Delivery. Order must be placed before mid day.
Residential surcharges of £1.95 may apply if carrier deems your delivery address to be remote.

Returns & Replacements

If you need to return a faulty or incorrect item, please get in touch so we can get this all sorted out for you with no hassles.

All returns are FREE for UK customers.

Go to www.amberforlulu/customerservice/returns to download your return form.

You can return any item to us within 14 days of receiving your order. Please just ensure that your item is kept in its original condition.

Please complete your return form and include it with your parcel on returning the item. If youʼd like to return your item for an exchange weʼll send your replacement to the original delivery address.

It can take up to 7 working days from the date of receiving your returned package.

We will send you an email as soon as weʼve completed your return, letting you know whether a refund or exchange has been processed. for refunds a PREPAID sticker will automatically be sent to your address.

Any refund will automatically be issued back to the payment method you used to place your order. Please allow 5 working days, depending on your payment issuer.

We tend to accept most returns, provided the item is in its original condition. Thereʼs no need to send back box or bag.

Simple as that!!